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Ping An Health > Our Services > Service Overview

Services provided by Ping An Health

Health checkup

To provide comprehensive care for your health, we’ve chosen health checkup facilities which own large-scale, modern, automated medical devices. Our facilities cover Mainland China, Hong Kong, and Taiwan. Within the policy period, you can choose the location and medical institution which best fits your needs and enjoy comprehensive, quality health check-up service. You can view our health checkup network list by Click Here.

VIP OP Reservation

From now on, using the contact information listed on the website, you may select a medical facility providing VIP OP reservation service and call it for making or changing an appointment one day in advance (for some hospitals, reservations should be made according to the information provided on the website). You will enjoy the dedicated VIP OP channel and medical services, which keeps you away from waiting after a long queue. We will also provide you with direct billing service (the service is not available at some hospitals). In case of any questions, please call: (at home) 95511 dial 7 (for Chinese service), (abroad) 400 883 3663 dial 1 (for Chinese service) and 400 883 3663 dial 2 (for English service). You can view our VIP OP reservation network list by Click Here.

Dental care

In our designated dental care institutions, you can enjoy various dental care services including: routine examinations, scaling, polishing, etc. in order to keep your teeth in good condition. You can view our dental care network list by Click Here.

Dental care services include three basic items and one additional item from the optional items list:

Item Details
Basic items Dental examination Dentist conducts an all-around check-up in order to detect dental diseases
Ultrasonic wave tooth cleaning Ultrasonic wave toot cleaning is one of the major, modern methods of teeth cleaning. It is widely used due to its positive effects on eliminating calculus dentalis, smoker’s patch stains, and tea stains
Tooth polishing Tooth cleaning may cause certain injuries on the surface of the teeth, and also tiny pits, which will easily result in dental debris and calculus dentalis. Tooth polishing will keep the post-cleaning surface of teeth smooth.
Optional items (choose 1 from 3) Panaromic oral radiogram X rays for all teeth and alveolar bones. This can help you to know the overall status of your teeth
Sand blasting A sand blasting head is used to spray special tooth powder on the surface of teeth in order to remove bacterial plaque and hyperpigmented macule. This method is effective in the interdental space where ultrasonic cavitron is difficult to reach
Fluoridization treatment using imported equipment This treatment produces an increased amount of fluorine in teeth and further protects your teeth from dental cavities

Health consultation

When you have health problems, please dial our Chinese customer service hotline. Our medical experts will answer your questions on the phone. "Medical consultation via phone" only provides service in Chinese.

"Medical consultation via phone" mainly covers the following 3 aspects:
1) Illness consultancy: to provide health consultancy service concerning the cause and prevention of common illnesses, healthcare, diet instruction, etc.
2) Interpretation to checkup results and consultancy related to checkup and examination: to provide interpretation to common medical examination and test results, including the clinical meaning for each checkup indicator.
3) Instruction on medical treatment: provide consultancy service on the address, contact information and specialty of medical institutions within the medical network corresponding to this insurance so that you can choose a medical institution according to your own demands.

Domestic and overseas direct billing service

Direct billing services provides you with the convenience of not needing to pay medical expenses yourself when receiving medical treatment at our network hospitals. Instead, we will settle the expenses with the medical institutions directly. Direct billing service can save you from the hassle of large cash advancements and mailing of claim materials.

You can view our network hospital list by clicking here: Here, you can inquire about network hospital information and choose a suitable network hospital to enjoy our direct billing service. Please make an appointment by dialing 95511 ext. 7 or dial the hospital’s appointment hotline.

In order to facilitate medical treatment in foreign countries while you are abroad, we work with Active Care Management (ACM) to provide a medical network of more than 100,000 medical institutions in over 140 countries and regions spanning five continents around the world.

Emergency assistance

Within the valid period of this Insurance Contract, if you need global emergency assistance, you may call the 24-hour hotline and we will provide international and domestic emergency assistance via the authorized assistance institutions (hereinafter referred to as "assistance institutions"):

If you travel outside your country of nationality or residence for no more than 90 consecutive days at a time, you may use international emergency assistance. If you travel within your country of permanent residence, and you travel further than 100 km from your place of residence for no longer than 90 consecutive days at a time, you may use domestic emergency assistance. When you travel for more than 90 consecutive days at a time in either of the above mentioned scenarios, we do not provide any emergency assistance.

We provide the following emergency assistance through assistance institutions:
1) Emergency medical transfer;
2) Compassionate visit of lineal relative and accommodation;
3) Escorting minor children to return to their countries or places of residence;
4) Medical transfer to countries of nationality or residence;
5) Urgent return to country of nationality or residence for post-death affairs of lineal relatives;
6) Sending lineal relative to handle post-death affairs of the Insured;
7) Arrangements of mortal remains

Overseas second medical opinion

If you, your spouse, or your children (aged 23 or below) contract one of the following illnesses (insert list here) within our insurance scope, for the first time, and hope to receive additional treatment opinions from medical experts, you can dial our service hotline 4008833663 ext. 2. We will contact the world famous medical experts of relevant fields to provide treatment opinions and consultation services for you.